How to Enable and Troubleshoot Chat Notifications in Foodzilla

Foodzilla can notify you when a client sends a new message, helping you stay on top of conversations even while working elsewhere in the platform.

Notifications can appear in your web browser, and you may also receive email notifications depending on your account and notification settings.

Messaging is available on the Professional Plan and above.

Enabling Web Notifications

Stay updated with real-time notifications on your web browser, so you never miss a message from your clients. Here’s how to enable them:

Automatic Prompt: Accept the notification prompt that appears when you first log into the messaging tab.

Manual Setup:
- Go to Site Settings.
- Set the notifications permission to "Allow".

Supported Browsers: Chrome, Safari, Firefox, and Edge. Here are the official guides for enabling notifications:

Email Notifications

When clients send messages to you, you will be notified via email immediately. These emails are designed with privacy in mind, showing only the client's first name and excluding message content.

Availability: This feature is part of the Professional or higher plan.

In App Message Notifications

If a new message arrives while you are working elsewhere in Foodzilla, an in app notification can appear in the corner of the screen.

This allows you to continue working on meal plans, client records, forms, or other tasks while still being alerted to new messages.

Troubleshooting Chat Notifications

If you are not receiving message notifications, check the following:

• Make sure notifications are allowed for Foodzilla in your browser

• Confirm that your browser supports web notifications

• Check that notifications have not been disabled at the operating system level

• Make sure your internet connection is active

• Reload Foodzilla after changing notification permissions

If notifications were previously blocked, reset the site notification permission in your browser, reload Foodzilla, and allow notifications again when prompted.

Still Not Receiving Notifications?

If notifications are enabled but you are still not receiving them, contact the Foodzilla support team through the green chat bubble so we can help troubleshoot the issue.