How to Message Clients in Foodzilla

If your clients use the Foodzilla mobile app or Client Web Portal, you can send them secure messages directly from the Messaging page.

Messages are encrypted in transit and at rest, and clients can reply from the mobile app or Client Web Portal. Clients can also receive push notifications when you send them a new message.

Please note, that this messaging feature is available exclusively to users on the Professional Plan or higher.

How to Send a Message

Go to Messaging.
Open the My Clients tab.
Select the client you want to message.
Type your message in the text box.
Click Send.

You can also send images, files, and links through chat.

Group Chat

Use the Groups tab to create a conversation with multiple clients.

Click Create Group, enter a group name, select the clients you want to include, then create the group.

Group chat is useful for:

• Group coaching programmes

• Challenges

• Cohort support

• Shared reminders and updates

Video Calls

The Video Calls tab lets you start a video chat directly with a client without needing to create a booking first.

Select a client and click New video chat or Start a video chat.

After the call, the video chat history can appear in the same area along with the call summary and suggested follow up actions.

Email Clients

The Emails tab lets you send emails directly to individual clients.

Select a client and click Send email. Emails sent through Foodzilla, including client invitations, meal plans, forms, and other messages, can be viewed from the client's email history.

You can also use Broadcasts from the Emails tab to email multiple clients at once.

Broadcast Messages

The Broadcast feature lets you send a message to multiple clients at once.

This is useful for:

• Important announcements

• Programme updates

• Reminders

• New resources

• General client communication

Broadcast messaging is available exclusively on the White Label plan.

Enabling Web Notifications

Stay updated with real-time notifications on your web browser, so you never miss a message from your clients. Here’s how to enable them:

Automatic Prompt: Accept the notification prompt that appears when you first log into the messaging tab.

Manual Setup:
- Go to Site Settings.
- Set the notifications permission to "Allow".

Supported Browsers: Chrome, Safari, Firefox, and Edge. Here are the official guides for enabling notifications:

Email Notifications

When clients send messages to you, you will be notified via email immediately. These emails are designed with privacy in mind, showing only the client's first name and excluding message content.

Availability: This feature is part of the Professional or higher plan.

Troubleshooting Web Notifications

If you're not receiving notifications, please ensure:

Web notifications are enabled as described above.
Your browser supports web notifications (see the supported browsers table in our documentation).
If issues persist, reset your notification settings by clicking "Reset Permission" in the site settings, and then reloading the page to allow notifications again.

Questions? 🤷

Our team is here to help! Contact us with any questions or for more support. ✨