Setup your profile & preferences

Accessing your profile

You can access your profile by either:

Clicking your name in the top left corner, then selecting Profile, or
Navigating directly to the Profile tab in the menu

Here, you can manage your personal details, subscription, preferences, and more.

What details can I update?

You can update the following from the Profile tab:

Company name
Full name
Country
City
Email address
Display picture

You can also:

View or change your subscription plan
Cancel your plan
Update billing details
Access past invoices

Uploading your profile picture

You can choose a generic avatar or upload your own photo. This image is shown on both the web and mobile app, helping clients feel more connected when communicating with you.

To upload:

Click the photo icon on the right to upload a custom image
Or select one of the avatar options

Once saved, changes reflect across the platform, including the mobile app's chat section.

Setting your preferences

Customize your experience by setting:

Energy units: kilojoules or calories
Measurement units: imperial (lb, ft, in) or metric (kg, cm)
Start day of the week: Sun or Mon
RDI source: UK, US, NZ, or AU
Default food composition database: US, UK, NZ, or AU

After selecting your preferred units and click on "Update Profile".

Changing your email address

Yes, you can change your email address! Here’s what you need to know:

Once changed, you’ll need to re-login using the new email
The new email must not already be registered in our system
If it’s tied to a client account, log into the mobile app and delete that account first
If the email is still in use elsewhere, contact our support team for help

Need help?

Click the green chat bubble in the app — we’re here if you need anything 😊